Effective Date: June 16, 2026
Islands Custom Signs (“we,” “us,” or “our”) operates the website islandscustomsigns.com and provides custom signage design, production, and installation services throughout the Caribbean. This Privacy Policy explains what personal information we collect when you visit our website or contact us, how we use it, and the choices you have. By using our website or submitting an inquiry, you agree to the practices described below.
1. Information We Collect
Information You Provide to Us
We collect personal information that you voluntarily submit when you:
- Complete our Free Quote or Contact form (name, email address, phone number, and project details)
- Send us an email at info@islandscustomsigns.com
- Call us at (207) 656-6803
- Request design consultations, project quotes, or installation services
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and standard web server logs, including:
- IP address and approximate geographic location
- Browser type, operating system, and device type
- Pages viewed, time spent on pages, and referring URLs
- Date and time of your visit
- Clickstream data (which links or buttons you interact with)
Information from Third Parties
We may receive limited information about you from third-party analytics or advertising platforms (such as Google Analytics or Google Ads) when you interact with our ads or visit our website from a search result.
2. How We Use Your Information
To Respond to Inquiries and Provide Services
- Respond to your quote requests, questions, and messages
- Prepare project proposals, design mockups, and pricing estimates
- Schedule consultations and coordinate production or installation
- Process and fulfill sign orders
To Improve Our Website and Services
- Analyze website traffic, user behavior, and performance
- Identify and fix technical issues
- Understand which services are most relevant to our customers
To Communicate With You
- Send project updates and follow-up communications
- Share promotional information about our services (only with your consent where required by law)
- Notify you of changes to our policies or services
To Comply With Legal Obligations
- Comply with applicable laws, regulations, and lawful requests
- Protect our rights, property, and the safety of our customers
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
Service Providers
We may share your information with trusted third-party vendors who assist us in operating our website and delivering services, including web hosting providers, email delivery services, and analytics platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Partners
In some cases, we may work with local installation partners or suppliers in specific Caribbean territories to fulfill your sign order. Only the minimum necessary information (e.g., project location and contact name) is shared for coordination purposes.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and your rights under this Policy will continue to apply.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and support our marketing efforts.
Types of Cookies We Use
- Essential Cookies: Required for the website to function correctly (e.g., form submissions, page navigation). These cannot be disabled.
- Analytics Cookies: Allow us to understand how visitors use our site (e.g., Google Analytics). Data is aggregated and anonymized.
- Marketing Cookies: Used to track visitors across websites to show relevant ads (e.g., Google Ads remarketing).
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. To opt out of Google Analytics tracking, you may use the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Responding to inquiries and completing sign projects
- Maintaining business records as required by applicable law
- Resolving disputes or enforcing our agreements
Inquiry and contact form data is typically retained for up to 3 years from the date of last contact, unless you request earlier deletion. Project records related to completed orders may be retained for up to 7 years for accounting and warranty purposes.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal retention obligations.
- Objection: Object to our processing of your personal information for marketing purposes.
- Portability: Request that we provide your data in a structured, machine-readable format.
- Opt-Out of Marketing: Unsubscribe from any promotional emails by clicking the “unsubscribe” link in our emails or contacting us directly.
To exercise any of these rights, please contact us using the details in Section 12. We will respond to verified requests within 30 days.
7. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure, including:
- SSL/TLS encryption for all data transmitted through our website
- Access controls limiting who can view customer information
- Regular review of our data collection and storage practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
8. Children’s Privacy
Our website and services are intended for business owners and adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13 (or the applicable age of digital consent in your jurisdiction).
If you believe we have inadvertently collected information from a child, please contact us immediately at info@islandscustomsigns.com and we will take prompt steps to delete that information.
9. International Data Transfers
Islands Custom Signs is based in the United States (Portland, Maine) and serves customers across the Caribbean region, including the Bahamas, USVI, Jamaica, Barbados, St. Lucia, Puerto Rico, Martinique, and Saint Vincent.
If you are located outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States. By submitting your information through our website, you consent to this transfer. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy wherever it is processed.
10. Third-Party Links
Our website may contain links to third-party websites such as social media platforms or review sites. These third-party sites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or content of any external websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Effective Date” at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@islandscustomsigns.com
- Phone: (207) 656-6803
- Business Hours: Monday – Friday, 8:30 AM – 6:00 PM
- Website: islandscustomsigns.com
We aim to respond to all privacy-related requests within 5 business days.